Terms & Conditions
TERMS & CONDITIONS
Last updated: 7 September 2026
These Terms & Conditions govern your use of the Lingerie Letters website and your purchase of products and subscription services from us.
By placing an order with Lingerie Letters, you agree to these Terms & Conditions.
1. ABOUT LINGERIE LETTERS
Lingerie Letters is operated by April Showers Investments CC t/a Lingerie Letters, a South African business registered under company registration number 2011/106565/23.
Our business address is:
Strand, Western Cape, 7140, South Africa
For customer service, subscription queries, order queries and general assistance, please contact Lily at [email protected].
Our Privacy Policy explains how we collect, use and protect personal information.
2. USING OUR WEBSITE
By using this website and placing an order, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a binding agreement.
Our website is intended for customers in South Africa and all prices are displayed in South African Rand (ZAR) unless otherwise stated.
3. PRODUCTS AND AVAILABILITY
We make every reasonable effort to ensure that product descriptions, images, prices and availability displayed on our website are accurate.
Colours and appearance may vary slightly depending on your screen or device.
All products are subject to availability. If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, offer an alternative, refund or other suitable solution.
4. PLACING AN ORDER
When you place an order through our website, you are making an offer to purchase the selected products or subscription.
You will receive an acknowledgement confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.
For ordinary product orders, the contract between you and Lingerie Letters is formed when we accept your order and confirm that the products will be supplied.
For Subscription orders, the Subscription begins when your order has been accepted and the applicable initial payment has been successfully processed.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, a payment cannot be processed, or there is an obvious pricing or technical error.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
5. PAYMENT METHODS
We currently accept the following payment methods:
- Paystack Visa and Mastercard payments
- Manual EFT / Bank Transfer
Payment instructions for Manual EFT orders will be provided during checkout or in the relevant order confirmation.
When paying by EFT, please use your Order Number as the payment reference and send proof of payment where requested.
EFT orders that remain unpaid may be cancelled after 48 hours.
We do not currently accept debit-order payments.
6. PAYMENT SECURITY
Card payments are processed through Paystack using its secure payment infrastructure.
Where applicable, Paystack may use additional security measures such as 3D Secure.
For Monthly Recurring Knicker Subscriptions, the payment details required for recurring payments are securely handled by Paystack. Lingerie Letters does not receive or store your full card number.
7. MONTHLY RECURRING KNICKER SUBSCRIPTIONS
Our Monthly Recurring Knicker Subscription is a recurring subscription service.
7.1 Initial payment
When you sign up, your first Subscription payment is taken immediately.
Thereafter, your Monthly Recurring Knicker Subscription is automatically charged each month when your next renewal payment is due.
Recurring payments are processed using the payment method authorised when you subscribed.
7.2 Monthly renewal
Your Monthly Recurring Knicker Subscription automatically renews each month unless you cancel it before your next renewal payment is due.
The monthly renewal payment is usually processed around the 16th of the month, depending on your Subscription billing date.
7.3 Cancelling your Monthly Recurring Knicker Subscription
You may cancel your Monthly Recurring Knicker Subscription before your next renewal payment is due.
You can cancel through:
My Account → Subscriptions → Cancel
or by contacting Lily at:
There are no lock-in periods and no cancellation fees.
Once your cancellation has been processed, no further monthly Subscription payments will be taken.
If a renewal payment has already been successfully processed, cancelling your Subscription will apply to future renewals and will not automatically reverse a payment that has already been made.
Nothing in these Terms & Conditions limits any cancellation or other consumer rights that may apply to you under South African law.
8. PRE-PAID KNICKER GIFT SUBSCRIPTIONS
Pre-paid Knicker Gift Subscriptions are available for 3, 6 or 12 months.
The full Subscription amount is paid upfront.
Pre-paid Gift Subscriptions do not automatically renew. They end automatically after the selected Subscription period has been completed.
Payment may be made by Paystack card payment or Manual EFT.
For EFT payments, your order will only be processed once payment has been received or proof of payment has been provided where requested.
Unpaid EFT orders may be cancelled after 48 hours.
9. GIFT VOUCHERS
Lingerie Letters Gift Vouchers are digital vouchers that may be purchased through our website and delivered by email.
Gift Vouchers may be redeemed on the Lingerie Letters website for an eligible 3, 6 or 12-month Pre-paid Knicker Gift Subscription, subject to the terms applicable to that Subscription.
Gift Vouchers are intended for the recipient specified by the purchaser and may not be exchanged for cash unless required by applicable law.
A Gift Voucher will remain valid for the period required by applicable South African law, unless a longer period is expressly provided by Lingerie Letters.
Any unused value associated with a qualifying prepaid voucher remains subject to the applicable provisions of the Consumer Protection Act.
10. PAST PAIRS BOUTIQUE
Past Pairs are previously released Lingerie Letters Knicker designs made available through our Past Pairs Boutique.
Availability is limited and products are subject to stock availability.
Past Pairs Boutique purchases may be paid for by Paystack card payment or Manual EFT.
Unpaid EFT orders may be cancelled after 48 hours.
11. PRICES
All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
We make reasonable efforts to ensure that prices are accurate. If an obvious pricing error occurs, we will contact you before processing the affected order.
We reserve the right to change prices from time to time. Any price change will not affect an order or Subscription payment that has already been successfully processed, except where otherwise permitted or required by law.
Subscription pricing will be displayed to you before you subscribe.
If the price of an ongoing Monthly Recurring Knicker Subscription changes, we will provide appropriate notice where required by applicable law and will not use a price change to remove or limit any statutory rights you may have.
12. DELIVERY
We currently deliver to addresses within South Africa only.
The standard delivery charge for applicable online boutique orders is R90.
Delivery is included in the price of our Subscription products unless otherwise stated.
For Subscription orders, dispatch is generally scheduled around the 16th of the relevant month, subject to the applicable order cut-off and successful payment.
We will make reasonable efforts to meet stated or estimated delivery times, but delivery times may be affected by courier delays, public holidays, incorrect delivery information or circumstances beyond our reasonable control.
13. NON-DELIVERY OR DELIVERY PROBLEMS
If your order does not arrive within the expected delivery period, please contact us at:
Please provide your Order Number and any relevant delivery information so that we can investigate the matter with the applicable courier or delivery service.
If you provide an incorrect or incomplete delivery address, this may result in additional delivery charges or delays.
14. RETURNS, EXCHANGES AND FAULTY PRODUCTS
Because Lingerie Letters Knickers are intimate garments, we do not generally accept returns of correctly supplied Knickers for change-of-mind, hygiene and intimate-wear reasons.
We therefore strongly recommend checking the applicable size, coverage preference, style, fabric and product description carefully before placing an order.
This does not affect your statutory consumer rights in respect of goods that are defective, unsafe, not of the required quality, or otherwise do not comply with applicable law.
If you receive an item that is damaged or faulty, please contact Lily at [email protected] within 14 days of receiving your order and provide your Order Number and details of the problem.
Where an item is confirmed to be defective or faulty, we will work with you to provide an appropriate remedy in accordance with applicable law, which may include an exchange, repair or refund where applicable.
Full information about our delivery and returns process is available in our Shipping & Returns Policy.
15. PRODUCT QUALITY AND WARRANTIES
Our products are supplied subject to the quality and consumer protections provided by applicable South African law.
Nothing in these Terms & Conditions is intended to exclude or limit a consumer right or remedy that cannot lawfully be excluded or limited.
16. RISK AND OWNERSHIP
Risk in the products passes to you when the products are delivered to you or to a person authorised by you to receive them, subject to applicable law.
Ownership of products passes to you once the purchase price has been paid in full and the products have been delivered, subject to applicable law.
17. ELECTRONIC COMMUNICATIONS
When you use our website, place an order or communicate with us electronically, you consent to receiving electronic communications relating to your order, account, Subscription and other transactions.
These communications may include order confirmations, payment confirmations, delivery information, Subscription notifications and other service-related messages.
Marketing communications are dealt with separately in accordance with our Privacy Policy and applicable law.
18. CUSTOMER ACCOUNTS
Where you create an account on our website, you are responsible for keeping your login information secure and for ensuring that the information associated with your account remains accurate.
Please contact us promptly if you believe that your account has been accessed without your permission.
19. PRIVACY
We collect and process personal information in accordance with our Privacy Policy and applicable South African data-protection law, including the Protection of Personal Information Act (POPIA).
Our Privacy Policy explains how we process information relating to orders, payments, accounts, Subscriptions, customer communications, marketing and website use.
20. INTELLECTUAL PROPERTY
All content on the Lingerie Letters website, including text, photographs, graphics, logos, designs, branding and other material, belongs to Lingerie Letters or is used with permission and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute or commercially exploit our website content without our prior written permission.
21. WEBSITE USE
You agree not to use our website:
- for any unlawful purpose;
- to interfere with or attempt to compromise the security or operation of the website;
- to introduce malicious software or code;
- to obtain unauthorised access to accounts, systems or information; or
- in a manner that could damage, disable or impair the website or our services.
22. THIRD-PARTY SERVICES
Our website may use third-party service providers to facilitate payments, email communications, delivery, analytics, security, advertising, website functionality and other services.
These services may operate subject to their own terms and privacy policies.
Our Privacy Policy provides further information about the third-party services we use and how personal information may be processed.
23. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays or failure to perform our obligations where this results from circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, strikes, courier disruption, power or telecommunications failures, cyber incidents, government action or other events that could not reasonably have been prevented or avoided.
We will take reasonable steps to minimise the effect of such events and resume performance as soon as reasonably possible.
24. CHANGES TO THESE TERMS & CONDITIONS
We may update these Terms & Conditions from time to time to reflect changes to our products, services, website, payment methods, delivery arrangements or legal requirements.
The updated version will be published on our website with a revised Last updated date.
Changes will not affect rights or obligations that have already arisen before the updated Terms & Conditions take effect, except where otherwise permitted or required by law.
25. SEVERABILITY
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as severable to the extent necessary and the remaining provisions will continue to apply.
26. NO WAIVER
If we do not immediately enforce a right or provision contained in these Terms & Conditions, this does not mean that we have waived that right or provision.
27. ENTIRE AGREEMENT
These Terms & Conditions, together with the information provided on the relevant product, Subscription, checkout and policy pages, constitute the agreement between you and Lingerie Letters in relation to your use of our website and purchase of our products and services, subject to applicable law.
28. SOUTH AFRICAN LAW
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from your use of our website or purchase of our products or services will be dealt with in accordance with applicable South African law.
Nothing in these Terms & Conditions prevents a consumer from exercising any rights or remedies available under applicable consumer-protection legislation.
29. CONTACT US
For customer service, order, delivery, Subscription or returns enquiries:
Lily
Email: [email protected]
For privacy and personal-information matters:
Information Officer: Anchen Tempelhoff
Email: [email protected]
April Showers Investments CC t/a Lingerie Letters
Registration number: 2011/106565/23
Strand, Western Cape, 7140, South Africa