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How it works

how it works

 

Love surprises? Love cute Knickers? Looking for the ultimate personalised gift?

 

Meet Lingerie Letters, South Africa's first underwear subscription service that delivers a pretty pair of Designer Knickers (discreetly) to your door every month -

it's the EASIEST (and most fun) way to top up your lingerie drawers!

 

Whether it is a gift to yourself, for a friend or from a secret (or not-so-secret) admirer, a pretty monthly treat is sure to make any lady's day.

Plus, it’s the perfect Hen’s Party pressie, Bridesmaids Gift or self spoil in build-up to your BIG day.


And fellas! Gone are the days of scouring the malls and searching online to find something your lady will love.

We’ve got you (and her beautiful bottoms) covered when it comes to Anniversaries, Birthdays, Valentine's Day and Just-Because gifts. 

 

Missed out on previous months’ pairs or want to try us out before you subscribe? Not to worry, our subscription Past Pairs are also available to shop online. 

 

 

SUBSCRIBE for yourself = recurring monthly payments of R179 p/m (auto renews) (opt-out any time).

GIFT someone special = pre-paid (choose between a once-off 1, 3 or 6 month gift).

 

1

Choose to SUBSCRIBE or GIFT

2

Choose your size and style

3

Create an account or SIGN IN

4

Complete your personal, delivery and payment details

5

Checkout before 12pm on the 15th


 

 

Still have a few more questions? Read our FAQ or simply pop Lily and email at lily@lingerieletters.co.za.


SHIPPING & DELIVERY: 

We have a monthly cut-off at 12 noon on the 15th of each month for new Subscription Sign Ups.

This gives us enough time to have all our Knickers locally made in Cape Town for shipping and delivery between the 15th and the 20th of the following month

We only buy as much fabric to sew up as many pairs as per our active Subscriber count at the time of the monthly cut-off.

So, if you Signed Up before 12 noon on the 15th of the current month, we'll deliver your first Lingerie Letter to you between the 15th and the 20th of the following month. If you Signed Up after 12 noon on the 15th of the current month, we'll deliver your first Lingerie Letter to you between the 15th and the 20th of the month thereafter.   

Keep a look out for your favourite courier guy around mid-month every month for as long as your subscription is active.


PAYMENTS:

We are April Showers Investments CC trading as Lingerie Letters.

No need to be alarmed when you see the reference "APRILSHOW" on your bank statement or sms notification.

It's just your fav Monthly Recurring Knicker Subscription payment that has gone off and not badies trying to steal your hard earned cash.

 

MONTHLY RECURRING SUBSCRIPTION:

 

We offer Debit Order, as well as secure Credit Card payment options at checkout via MyGate for our Monthly Recurring Subscription.

 

DEBIT ORDERS as passed on the 18th off each month.

 

If you'd prefer to be passed on the 28th, please email us at lily@lingerieletters.co.za.


 Kindly ensure you have sufficient funds in your bank account on those dates to avoid paying unnecessary penalty fees or bank charges

 for Return Debits. Should the 18th or the 28th fall over a weekend or on a public holiday, your Debit Order will go off on the next available business day.

 

Should our Debit Order dates not coincide with your salary date, we recommend rather signing up via Credit Card

or opting for one of our pre-paid options (3 or 6 month).


CREDIT CARDS will be billed within 2-3 business days once orders have been placed and subsequently on the same date each month

when the next payment cycle is due until you decide to opt-out..

 

* If your order was placed after 12 noon on the 15th of the current month, please don’t be alarmed if your Credit Card

gets billed a second time the next month before your first Lingerie Letter arrives the month thereafter –  you always get what you pay

for and the pair from the first payment gets owed to you at the end of your subscription period. 

 

PRE-PAID 1, 3 or 6 MONTH GIFT SUBSCRIPTIONS


We offer EFT, as well as secure Credit Card payment options at checkout via MyGate for our pre-paid Gift Subscriptions.

These are once-off payments and Gift Subscriptions automatically expire after 1, 3 or 6 months after which you would need to Sign Up again.

* If you choose to pay by EFT you will receive an order confirmation email with our bank details after checkout.

Your Subscription will be activated once POP has been received. Please note, this can take up to 48 hours.

Kindly use your order number as the reference when making payment..

Credit Cards will be billed within 2-3 business days once orders have been placed.


 

 

LILY'S GUARANTEE

  • 1. Too big or too small? Email us at lily@lingerieletters.co.za so that we can update your Size (XS - XXL) or Style (Thongs, Briefs or Surprise Me) for you.
  • 2. 100% fun and a complete surprise every time!
  • 3. No obligation. Opt-in or opt-out anytime by popping us an email, there’s no lock-in or cancellation fees.
  • 4. Moving? No problem! Log in to your account and update your default shipping address so we know where to send your Lingerie Letter.

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