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--------- SHIPPING & RETURNS POLICY --------- 

We wish we had Lingerie Letters stores in every town (don't you?). But we don't (sigh). The next best thing? Quick and reliable Door to Door delivery.

 

------ SHIPPING ------

 

SHIPPING ON BOUTIQUE ORDERS

 

We deliver to physical addresses via Courier within 3 - 8 business days depending on your location. Deliveries to select remote or outlying areas will require your item/s to be sent to you via the Post Office. If this is the case, you will be informed of this prior to to shipping.

We need you, or someone you trust, to sign for the parcel upon arrival at your door. If you are not always at home, then please indicate an alternative address, i.e. a business address, as our Couriers deliver during office hours. If it happens that the Courier delivers and no one is there to sign for the parcel, they will phone you on your indicated telephone number and arrange a more suitable time.

Free delivery for Boutique orders over R500. For Boutique orders less than R500 a delivery fee of R50 will be added.

Once payment has been received and order is processed, we will dispatch from our CMT you will receive a shipping confirmation email with a tracking number and information on how to track the order. 

 

 

SHIPPING ON KNICKER SUBSCRIPTION ORDERS

 

We deliver to physical addresses via Courier. Deliveries to select remote or outlying areas will require your parcel to be sent to you via the Post Office. If this is the case, you will be informed of this prior to shipping.

We need you, or someone you trust, to sign for the parcel upon arrival at your door. If you are not always at home, then please indicate an alternative address, i.e. a business address, as our Couriers deliver during office hours. If it happens that the Courier delivers and no one is there to sign for the parcel, they will phone you on your indicated telephone number and arrange a more suitable time.

Delivery on all Lingerie Letters subscription orders is FREE.

If you Signed Up before 12 noon on the 15th of the current month, we'll deliver your Lingerie Letter to you around the 15th of the following month. If you Signed Up after 12 noon on the 15th of the current month, we'll deliver your Lingerie Letter to you around the 15th of the month thereafter.

Look out for your Lingerie Letters around mid-month of every month as long as your membership is active.

 

 

 

------ RETURNS ------

 

When purchasing lingerie items, please pay attention to the size details to avoid purchasing the wrong size. If you are unsure about a particular size or fit, please feel free to contact us on lily@lingerieletters.co.za for advice.

Due to the personal nature of our items, Lingerie Letters will NOT accept returns on any of the Subscription or online Boutique items.

* Items can ONLY be exchanged if they are damaged or faulty.

* Items will only be refunded if we do not have a replacement product or product of similar value to send you.

* To return such items, please email lily@lingerieletters.co.za with a photo of the damaged goods and details of such order.

Lingerie Letters does not accept returns on sale or clearance items.

* Returns are only valid up to 14 days after receipt.

* Returns submitted after 14 days will not be accepted.

* Refunds, where applicable, will appear in your account within 30 days of Lingerie Letters receiving your return.

* We will email you to confirm once your refund has been processed.

* Your return is your responsibility at your own cost until reaching Lingerie Letters. We therefore recommend you insure return parcels and make use of a reliable shipping method i.e. a Courier service.

 

 

 

 

 

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