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--------- SHIPPING & RETURNS POLICY --------- 

We wish we had Lingerie Letters stores in every town (don't you?). But we don't (sigh). The next best thing? Quick and reliable Door to Door courier delivery.

 

------ SHIPPING ------

 

BOUTIQUE

 

Lingerie Letters deliver to physical addresses in South Africa via Courier within 3 - 8 business days depending on your location. Deliveries to select remote or outlying areas will require your item/s to be sent to you via the Post Office instead. Should this be the case, you will be informed of this prior to shipping.

We need you, or someone you trust, to sign for the parcel upon arrival at your door. If you are not always at home, then please indicate an alternative daytime delivery address, i.e. a business address, as our Couriers deliver during office hours. If it happens that the Courier delivers and no one is there to sign for the parcel, they will phone you on your indicated telephone number and arrange a more suitable time.

Shipping & Handling: FREE delivery for Boutique orders over R1500. A standard delivery fee of R70 will be added to Boutique orders under R1500.

Once payment has been received and order is processed, we will dispatch from our CMT. You will receive a shipping confirmation email with a tracking number and information on how to track your Boutique order. 

 

 

SUBSCRIBE & GIFT


Lingerie Letters deliver to physical addresses in South Africa via Courier around the 15th of each month. Deliveries to select remote or outlying areas will require your parcel to be sent to you via the Post Office instead. Should this be the case, you will be informed of this prior to shipping.

We need you, or someone you trust, to sign for the parcel upon arrival at your door. If you are not always at home, then please indicate an alternative daytime delivery address, i.e. a business address, as our Couriers deliver during office hours. If it happens that the Courier delivers and no one is there to sign for the parcel, they will phone you on your indicated telephone number and arrange a more suitable time.

Shipping & Handling: FREE delivery for Monthly Recurring, as well as Once-off 1, 3 and 6 Month Subscriptions.

If you Signed Up for a Monthly Recurring or Once-off 1, 3 or 6 Month Subscription before the cut-off time/date of 12 noon on the 15th of the current month, we'll deliver your first Lingerie Letter to you around the 15th of the following month. If you Signed Up for a Monthly Recurring or Once-off 1, 3 or 6 Month Subscription after the cut-off time/date of 12 noon on the 15th of the current month, we'll deliver your first Lingerie Letter to you around the 15th of the month thereafter.

Keep a lookout for your favourite Courier guy around mid-month every month for as long as your Subscription is active.

 

 

 

------ RETURNS ------

 

When purchasing intimates, kindly pay attention to the size details and product description to avoid purchasing the wrong size or item. If you are unsure about a particular size, fit or style, please feel free to pop Lily an email at lily@lingerieletters.co.za for advice. Due to the personal nature of our items, Lingerie Letters will NOT accept returns on any Boutique or Subscription orders.

* Items can ONLY be exchanged if they are damaged or faulty.

* Items will only be refunded if we do not have a replacement product or product of similar value to send you.

* To return such items, please email Lily at lily@lingerieletters.co.za with a photo of the damaged goods and details of such order.

* Lingerie Letters does not accept returns on SALE or clearance items.

* Returns are only valid up to 14 days after receipt.

* Returns submitted after 14 days will not be accepted.

* Refunds, where applicable, will appear in your account within 30 days of Lingerie Letters receiving your return.

* We will email you to confirm once your refund has been processed.

* Your return is your responsibility at your own cost until reaching Lingerie Letters. We therefore recommend you insure return parcels and make use of a reliable shipping method i.e. a Courier service.

 

 

 

 

 

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